| Consumertronics Online Catalog (Framed page):
www.consumertronics.net/index2.htm (Unframed page): www.consumertronics.net/index1.htm P.O. Box 23097, ABQ, NM 87192 (8400 Menaul Blvd., NE Suite A199, Albuquerque, NM 87112, USA) FAX (Orders Only (7-day, 24-hr)): Due to fax spam, call for Fax setup VOICE ( 9-5 MST): 505-321-1034 These 2008 CATALOG Webpages now on CDROM or Disk (only $7) |
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REASONS
FOR POLICIES: Welcome to Consumertronics.net! Thank you for contacting
us for your high-tech needs. This webpage, policies.htm, is our official Policies
webpage. The hotlink to our Online Catalog and Sitemap are at top of page, else
please hit the Back button on your browser to return.
Why do
you have so many detailed policies? Today's overly-legalistic
business environment reality requires them. Today, a small minority of customers
(about 5%) apparently have but one goal in life and that goal is to ferret out
even small loopholes in business policies to victimize legitimate businesses.
When you buy just about anything today - product or service - it is virtually
always accompanied by some long, detailed set of official provisions, disclaimers,
qualifications and other policies. Even some simple stuff sometimes requires
many pages of policies. The greater the variety and complexity of the products
and services sold - the more policies are usually required. In addition, since
some of our publications are controversial in nature and offend powerful interests
(e.g. powerful and ruthless energy barons), we cannot leave ourselves vulnerable
to those who are quick to try to take bad advantage of even the smallest loophole.
As business people, we don't like to write-up and include extensive or detailed
policies any more than you probably like to read them as consumers. However,
we must do so because even abuse by only 1% of a business's customers can heavily
damage - even destroy - a legitimate business where the other 99% are satisfied,
and force that business to raise its prices to the 99% of its satisfied customers.
It is certainly not our intent for any of our policies to be viewed as unfriendly
or personally insulting in any way to our good customers and clients. We do
appreciate your business very much. Thank you very much for your business. May
you have the best of successes in all that you do. We sincerely want to do an
excellent job for you so that you return to us for your future needs, and spread
the good word about us. Again, thank you! - John J. Williams, M.S.E.E.,
CEO
Our additional Special Projects (SP) policies (and forms) are described in our current version of the SPAF and SPP, both are available on our SP website (www.consumertronics.net/spaf-spp.html (button on left)).
NOTE: This Catalog supersedes all Catalogs with earlier dates or are undated. Offer descriptions, prices and policies which are in effect at the time of purchase are the effective descriptions and policies. A new or changed description, policy or price goes into effect immediately upon publication of a Catalog that describes it. It is the customer's responsibility to obtain our Current Catalog as changes in our Catalog can occur without notice. If there is any conflict between our Online Catalog with our printed Catalog, our Online Catalog prevails.
TERMINOLOGY: The terms,
"you", "yours", and "person" found herein refer
exclusively to any person who inquires about or obtains a Consumertronics
product or service from any source or by any means, or who inquires about Consumertronics
or any of its personnel. These terms include, but are certainly not limited
to, all of Consumertronics past, present and future customers and clients.
The terms, "we", "our", and "us" found herein
refer to Consumertronics, all of which also collectively and individually
refer to all of its officers, employees, agents, predecessors, successors and
assigns. Unless these terms are used in a context that clearly also include
you, these terms do no include you. The terms, "he", "his"
and "him" are used in their generic senses only, and equally apply
to both to males and females, and mean the same as "you" and "yours".
"SP" refers to Special Projects. "SPAF"
refers to SP Application Form.
PRIVACY POLICY: If you contact us for good purposes only (i.e. not for any dishonest, malicious or otherwise adverse purpose), we consider you to be a good customer and our interest in who you are extends only to the purposes of receiving good payment from you for all that you purchase from us, to properly ship you your orders, and to service any inquiries or complaints, if any. AS POLICY - WE ARE THE EXCEPTION! WE NEVER DEPOSIT ON YOUR COMPUTER ANY "COOKIE," SPYWARE, ADWARE, OR COMPUTER INFECTION, AND WE NEVER BUY, SELL, TRADE, GIVE AWAY OR OTHERWISE DISCLOSE OUR MAILING LISTS OF OUR GOOD CUSTOMERS. Almost all other commercial websites you visit on the Internet will secretly deposit on your computer at least one "cookie," spyware, adware, virus, worm and/or trojan horse each time you visit them.
ALL POLICIES FOUND HEREIN ARE APPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. IF ANY TERMS AND CONDITIONS ARE FOUND TO BE UNENFORCEABLE OR INVALID BY A COURT OF COMPETENT JURISDICTION, ALL REMAINING TERMS AND CONDITIONS SHALL REMAIN IN FULL EFFECT. OUR ONLINE AUCTION CUSTOMERS/CONTACTS ONLY: If any policy herein clearly conflicts with any explicit policy of the Online auction service you purchased or attempted to purchase our Item through, or inquired about our Item or us through or to, the policy of the Online auction service shall prevail for that specific Item or inquiry and limited to that specific conflicting policy part (also see section below: "ONLINE AUCTION POLICIES"); all non-conflicting policies stated herein shall prevail.
IF THERE IS ANY DISAGREEMENT AS TO THE INTERPRETATION OF ANY POLICY DESCRIBED HEREIN, ANY REASONABLE INTERPRETATION BY CONSUMERTRONICS SHALL PREVAIL. CONSUMERTRONICS RESERVES ALL RIGHTS NOT EXPRESSELY GRANTED HEREIN.
ALL OFFERS ARE CONSIDERED TO BE UNIQUE AND ARE PROVIDED FOR LEGAL UTILITY, EDUCATIONAL AND-OR ENTERTAINMENT PURPOSES ONLY. NO ILLEGAL, UNETHICAL OR IMMORAL INTENTION, USE OR PURPOSE IS RECOMMENDED OR IMPLIED, AND PLEASE DO NOT CONTACT US FOR ANY ILLEGAL, UNETHICAL OR IMMORAL INTENTION, USE OR PURPOSE TOWARDS US OR ANY OF OUR PRODUCTS OR SERVICES. WE MAKE NO MEDICAL, LEGAL, SCIENTIFIC, ENGINEERING, PARANORMAL OR SUPERNATURAL CLAIMS, AND WE TAKE NO RESPONSIBILITY FOR ANYTHING WE PUBLISH IN ANY OF OUR PUBLICATIONS (INCLUDING BUT NOT LIMITED TO OUR BOOKS, MANUALS, SOFTWARE, CATALOGS, FLYERS, AND PROMOTIONS). ALL ITEMS ARE SOLD AS BASICALLY DESCRIBED AND, UNLESS EXPLICITLY STATED TO THE CONTRARY, AS IS. DESCRIPTIONS OF OUR OFFERS ARE LIMITED TO OUR WRITTEN CATALOGS, ADS, AND ONLINE LISTINGS ABOUT THEM; WE TAKE NO RESPONSIBILITY FOR THE ACCURACY OF ANY OTHER VERBAL OR WRITTEN DESCRIPTIONS OF THEM BY ANYONE.
AS POLICY, WE NEVER RECOMMEND, ENDORSE OR REFER TO EITHER POSITIVELY OR NEGATIVELY ANY OTHER COMPANY OR PRODUCT OR SERVICE OF ANY OTHER COMPANY, EVEN IF IT IS LISTED OR HOTLINKED ON ANY OF OUR WEBPAGES. AND ANY SUCH EXPRESSED OPINION IS STRICTLY A PERSONAL LAY OPINION AND SOLELY OF AN ANECDOTAL NATURE.
This website supersedes all earlier versions of this website (whether online or hardcopy), and it becomes effective immediately upon its publication. Offer descriptions, prices and policies which are in effect on the date and time of a purchase payment being made (as based on the postmark) are the effective descriptions and policies - even if the client uses an older form. NO PROVISION FOUND HEREIN CAN BE WAIVED, MODIFIED, OR AMENDED EXCEPT BY EXPLICIT WRITTEN AGREEMENT BY CONSUMERTRONICS, AND THEN ONLY TO THE LIMITED EXTENT OF THIS AGREEMENT.
Since we have no control over how other dealers (see our main Online Catalog for our list of authorized dealers), WE ACCEPT NO RETURNS OR REFUNDS FOR ALL ORDERS NOT PLACED DIRECTLY WITH CONSUMERTRONICS. For example, if you order "Stopping Power Meters" through Borders Books, and you fail to pick it up, refuse it or return it for any reason, we will NOT refund you or Borders Books. THIS LIMITED WARRANTY APPLIES TO ALL PERSONS EQUALLY, WHETHER PAID FOR BY CREDIT CARD OR NOT. If your returned order was paid for by credit card, do NOT chargeback the order unless we have not credited you within 30 days of our receipt of your return.
TO WHATEVER EXTENT WARRANTIES MAY APPLY, NO WARRANTY IS TRANSFERABLE. UNLESS SPECIFICALLY PROHIBITED BY LAW, CONSUMERTRONICS DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE OR USE FOR ALL ITEMS AND FOR ALL PARTS AND SUBSECTIONS OF ALL ITEMS; AND WE ASSUME NO LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL, COMPENSATORY, PUNITIVE, EXEMPLARY, OR OTHER DAMAGES REGARDLESS OF THE CAUSE AND WITHOUT LIMITATIONS (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS AND DAMAGES THAT RESULT FROM DELAY, INCONVENIENCE OR LOSS OF USE) FOR ALL PRODUCTS, SERVICES AND CONTRACTS WE PROVIDE - EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE ASSUME NO LIABILITY FOR CLAIMS AND REPRESENTATIONS MADE ABOUT HARDWARE WE SELL OR TRADE THAT CONSUMERTRONICS ITSELF DID NOT BOTH MANUFACTURE AND SELL AS FULLY FUNCTIONAL HARDWARE. DESCRIPTIONS OF PRODUCTS, SERVICES AND CONTRACTS ARE NOT WARRANTEES. THE MAXIMUM AMOUNT THAT CONSUMERTRONICS IS EVER LIABLE FOR IS 66.667% OF THE PRICE OF ANY SPECIAL PROJECTS SERVICE (e.g. research SP), 100% OF THE PRICE OF ANY BOOK OR MANUAL, 100% OF THE PRICE OF ANY HARDWARE ITEM SOLD AS A FUNCTIONAL DEVICE (0% of the price for any tape or software, and for any hardware item sold as non-functional, including all Special Projects, Salvage and Surplus hardware), AND 100% OF THE STATED DOLLAR AMOUNT(s) OF ANY CONTRACT, PAYABLE ONLY TO THE ORIGINAL PURCHASER. (Note: Because some jurisdictions do not allow the exclusion or limitation of certain warrantees (e.g. implied warrantees) and/or liability for certain damages (e.g. consequential or incidental damages), the above-stated exclusions and limitations of any warrantee or damage not specifically legally applicable to you do not apply to you to the minimal possible extent that they do not legally apply to you should the laws of that jurisdiction be decided by a court of law of competent jurisdiction to apply in your case.)
CONSUMERTRONICS ASSUMES NO LIABILITY FOR ANY LOSSES, DAMAGES AND/OR DELAYS THAT OCCUR IN PART OR WHOLE TO ANY OF ITS PRODUCTS, SERVICES AND/OR PERSONNEL BECAUSE OF: (1) ANY "ACT OF GOD," NATURAL DISASTER, ACT OF WAR, VIOLENT CRIME, OR ACT OF TERRORISM. (2) ANY SPECIFIC PROPERTY CRIME, ACCIDENT OR WEATHER CONDITION THAT IT COULD NOT HAVE REASONABLY FORESEEN AND PREVENTED LOSSES, DAMAGES AND/OR DELAYS ARISING FROM IN ENOUGH TIME TO PREVENT THEM. (3) ANY REASONABLE ACTION IT TAKES TO TRY TO PREVENT OR LIMIT ANY SUCH LOSSES, DAMAGES OR DELAYS IN (1) OR (2) BUT THAT IN ITSELF RESULTS IN ANY LOSSES, DAMAGES AND/OR DELAYS RELATING TO THE SAME AND/OR DIFFERENT PRODUCTS, SERVICES AND/OR PERSONNEL. As much as we reasonably can, we will try to make up for all such losses and damages suffered by our customers due to (1), (2) and/or (3), but additional time of up to one year, starting from date of incident, may be required.
CONSUMERTRONICS ASSUMES THAT YOU HAVE THE FULL LEGAL RIGHT AND ALL REQUIRED LICENSING AND OTHER PERMISSIONS TO BUY, POSSESS, USE OR MODIFY ALL ITEMS YOU OBTAIN FROM US; IF PARENTAL- OR GUARDIAN-TYPE PERMISSION IS REQUIRED FOR ANY SUCH ACTION, OR TO ACCESS OUR WEBPAGES OR TO ORDER ANY OF OUR PRODUCTS OR SERVICES, PRIOR EXPLICIT PARENTAL OR LEGAL GUARDIAN PERMISSION IS REQUIRED. NOTE: Pursuant to Federal Law (COPPA) that protects the Online privacy of minors, IF YOU ARE UNDER AGE 13, YOU ARE PROHIBITED FROM ACCESSING ANY AND ALL WEBPAGES OF THIS WEBSITE. IF THE ORDER OR CONTRACT WAS PLACED USING FRAUD OR DECEIT, ALL WARRANTIES, IF ANY, ARE NULL AND VOID.
If an Item or Order is to be shipped to a New Mexico address, we must also add on NM's Gross Receipts Tax (5.8125% at this writing).
IF THE ITEM OR ORDER WAS CANCELED FOR ANY REASON PRIOR TO SHIPMENT BUT AFTER IT WAS PACKAGED, A 10% RESTOCKING FEE ($5 MINIMUM) WILL BE CHARGED. EXCEPT FOR ALL SOFTWARE, TAPES, AND HARDWARE SOLD AS NON-FUNCTIONAL (no refunds permitted for these types of items), IF THE ITEM IS RETURNED TO US IN THE CONDITION IT WAS SHIPPED IN WITHIN 15 DAYS OF YOUR RECEIPT OF THE ITEM, A 20% RESTOCKING FEE ($10 MINIMUM) PLUS OUR INCURRED S/H (usually $6) WILL BE CHARGED - UNLESS WE HAD CLEARLY SHIPPED YOU THE WRONG ITEM (in which case, there is no restocking fee and we pay all return S/H). HOWEVER, IF THE RETURNED ITEM IS RETURNED TO US IN A CLEARLY WORSE CONDITION THAN HOW WE SHIPPED IT, NO REFUND OF ANY KIND WILL BE MADE.
ALL ORDERS ARE SHIPPED F.O.B. CONSUMERTRONICS. IF AN ITEM IS RETURNED BECAUSE IT WAS DAMAGED DURING SHIPMENT, YOU MUST FIRST REPORT THE DAMAGE TO THE SHIPPER AT THE TIME OF DELIVERY, THE DAMAGE MUST BE FULLY DOCUMENTED, AND BOTH THE ITEM AND ALL OF ITS ORIGINAL PACKAGING MUST BE RETURNED TO US BEFORE A REPLACEMENT CAN BE SHIPPED (Note: Items damaged in shipment are replaced, and not refunded unless no replacement is available).
WE WILL MAKE OUR BEST REASONABLE EFFORTS TO REPAIR OR REPLACE AN ITEM IF IT ARRIVES DAMAGED THROUGH NO FAULT OF THE SHIPPER OR YOU (if it is not sold as non-functional hardware or described as being sold "as is", and excludes all damage disclosed in the Item's description). IF WE CANNOT REPAIR OR REPLACE THE ITEM WITH ONE THAT WILL WORK AS PER WHAT THE FINAL DESIGN CAN PRACTICALLY DO (based on our explicit claims about it) WITHIN 30 DAYS OF OUR RECEIPT OF IT HERE, WE WILL REFUND 100% OF YOUR PAYMENT FOR IT IF NO EXCEPTIONS TO WARRANTY DESCRIBED BELOW APPLY.
THE MAXIMUM TOTAL LIFETIME REFUND PER PERSON IS ONE REFUND AND $500 FOR FUNCTIONAL HARDWARE, AND $100 PER PERSON FOR ALL OTHER ITEMS AND CONTRACTS (and insurance proceeds, if any, are first deducted). FOR ALL RETURNED ITEMS, YOU MUST ALSO PROVIDE A WRITTEN, SIGNED AND DATED STATEMENT IN WHICH YOU CLEARLY STATE THAT YOU HAVE NEITHER BENEFITED FROM THE ITEM NOR SHARED IT WITH ANYONE ELSE. In addition, if the returned item is a copyrighted by Consumertronics, refund will be made only after you sign and date a statement clearly stating that you have not copied or distributed the item in any manner or to any extent. CONSUMERTRONICS OFFERS NO OTHER MONEY-BACK GUARANTEE FOR ANY ITEM OR CONTRACT. As a mail-order manufacturer or supplier, we usually do not know nor do we have any control over the uses a customer will subject an item to or the environments it is used in, and the experience of our people has shown us that there are great variations in such uses and environments.
IF YOU ARE ENTITLED TO A REFUND FOR ANY REASON, INCLUDING BUT NOT LIMITED TO, RETURN OF ITEM FOR WHICH A REFUND IS PERMITTED UNDER OUR POLICIES, AN ONLINE AUCTION TRANSACTION, AN OVERPAYMENT, AN ERRONEOUS PAYMENT, OR A DISALLOWED OR NON-APPROVED METHOD OF PAYMENT, AND YOU DID NOT PAY BY APPROVED POSTAL MONEY ORDER (POSTAL MO or PMO), WESTERN UNION (WU) OR BIDPAY (BP), WE WILL REQUIRE 90-120 DAYS FROM THE DATE THAT WE DEPOSITED YOUR PAYMENT TO REFUND YOU THAT PORTION OF YOUR PAYMENT WE OWE YOU AS A REFUND, WITHOUT LIABILITY, EXPLANATION OR INTEREST. FURTHERMORE, IF YOUR CLAIM TO A REFUND IS BASED ON ANY ERROR THAT IS YOUR FAULT OR THAT IS DUE TO OVERPAYMENT, ERRONEOUS PAYMENT, DISALLOWED OR NON-APPROVED FORM OF PAYMENT, YOUR MISUNDERSTANDING OF A DESCRIPTION OR POLICY, YOUR VIOLATION OF A LEGAL POLICY, OR YOUR REFUSAL TO COMPLY WITH A LEGAL POLICY WE WILL CHARGE YOU 10% OF YOUR ENTITLED REFUND, $50 MINIMUM, AS A PROCESSING FEE. The reason for this policy is that there is a scam in which a criminal "pays" using a bad payment designed to delay processing by banks, then quickly demands a refund, only for the merchant to later discover that the original payment is bad.
WE RESERVE THE RIGHT TO REFUSE ANY FORM OF PAYMENT WITHOUT LIABILITY. FURTHERMORE, WE NEVER SHIP PRIOR TO OUR RECEIPT AND OUR SATISFACTORY CLEARANCE OF FULL PAYMENT FOR THE ORDER, AND WITHOUT LIABILITY. FURTHERMORE, SINCE NEW SCAMS CAN AND DO SUDDENLY OCCUR, WE RESERVE THE RIGHT TO TAKE WHATEVER REASONABLE STEPS WE DECIDE AT ANY TIME TO PROTECT OURSELVES WITHOUT PRIOR NOTIFICATION OR LIABILITY - EVEN IF WE DO SO IN ERROR. Some scams now take the form of fraudulent WU, PayPal, Postal MO, bank-type, etc. payments in which spoofed emails or website URLs for these forms of payments are sent to the merchant as "proof" that payment has been made or is on its way. Sometimes, this "proof" is then followed by a worthless check or MO.
We realize that orders do occasionally get lost in the mail, and try as hard as we do to serve you fast, accurately and completely, we do once in a while make mistakes. See MISCELLANEOUS POLICIES below for approximate delivery times from the day we receive your order); if you have not received your order, please do no contact us about your order until after the maximum applicable delivery time has elapsed. IF YOU CLAIM THAT YOUR ORDER (or any part of it) IS MISSING OR WAS NOT SHIPPED, OR WE SHIPPED YOU THE WRONG ORDER, YOU MUST PROVIDE US WITHIN 30 DAYS OF WHEN YOU SHOULD HAVE RECEIVED YOUR ORDER (based on these policies), IN WRITING (by email, mail or fax, and even if you had previously called us), SIGNED AND DATED BY YOU, YOUR ACCURATE AND COMPLETE NAME, SHIPPING ADDRESS, WHAT YOU ORDERED, HOW YOU PAID, YOUR TOTAL PAYMENT (must include all required Item prices, S/H, permitted discounts, any applicable sales-type tax), ANY PROOF THAT YOU HAVE THAT WE RECEIVED YOUR PAYMENT AND WHEN WE RECEIVED IT, A LIST OF ALL ITEMS (if any) YOU DID RECEIVE FROM US (e.g. partial order, wrong order), AND THE HISTORY OF YOUR ORDER (including all phone calls and writings about it). This is to protect both of us and to minimize delays and mistakes. IF WE SENT YOU THE WRONG ORDER OR ITEMS, YOU MUST ALSO RETURN IT ALL TO US WITHIN 15 DAYS OF ITS RECEIPT IN THE RECEIVED CONDITION, OR YOU WILL BE CHARGED FOR THE WRONG ORDER (we will reimburse you for all return shipping on wrong orders and items).
THE AVAILABILITY OF ANY ITEM WE OFFER IS NOT GUARANTEED IN ANY ADVERTISED QUANTITY. ESPECIALLY WHEN IT COMES TO HARDWARE ITEMS WE OFFER, ALWAYS VERIFY BOTH PRICE AND AVAILABILITY PRIOR TO PAYING FOR THE ITEM. IF WE HAVE TO REFUND YOUR MONEY BECAUSE YOU PAID FOR HARDWARE WITHOUT FIRST VERIFYING BOTH ITS PRICE AND AVAILABILITY, WE RESERVE THE RIGHT TO CHARGE YOU A FEE, AND FURTHERMORE, REFUNDING YOUR MONEY IS BASED STRICTLY ON OUR SCHEDULING, AND SUCH REFUNDS MAY TAKE DAYS, WEEKS AND EVEN MONTHS TO DO, ESPECIALLY IF THERE IS AN ISSUE OF PAYMENT CLEARANCE. IF THE TOTAL AVAILABLE QUANTITY OF AN ITEM IS NOT INCLUDED IN ITS DESCRIPTION, THEN THE ASSUMED QUANTITY IS THE MINIMUM QUANTITY WE BELIEVE IS REQUIRED TO FILL ONE ORDER. You may of course email us at any time to inquire about available quantities and prices. (Note: While we will certainly do our best to fill an order for the ordered quantity, quality and price, if we inadvertently claim an item we no longer have for sale in the claimed quantity, quality and/or price, or if for any reason we cannot find the ordered quantity in good condition (e.g. some pieces are missing or damaged or we just simply ran out), we will try to ship the quantity of acceptable quality pieces we have available if there is not also an issue with the price). If we are unable to ship the ordered and paid-for-in-full quantity, we will do a partial shipment and refund based on a proration of your order we cannot fulfill (if no items are available, we will refund you 100%), plus the appropriate S/H for the quantity we can ship. You may opt for a refund of the missing components or a backorder for them (we cannot guarantee that we can backorder any item).
THIS WEBSITE IS CONTROLLED AND OPERATED BY CONSUMERTRONICS FROM ALBUQUERQUE, NM, USA. WE MAKE NO REPRESENTATION THAT THIS WEBSITE, ITS MATERIALS OR ANY OF OUR PRODUCTS OR SERVICES ARE APPROPRIATE OR AVAILABLE FOR USE ANYWHERE INSIDE OR OUTSIDE OF THE UNITED STATES, AND ACCESS TO THIS WEBSITE OR ANY OTHER PROMOTION, THEIR MATERIALS OR OUR PRODUCTS AND SERVICES, FROM PLACES WHERE THEY ARE ILLEGAL IS PROHIBITED. THOSE WHO CHOOSE TO ACCESS A CONSUMERTRONICS PROMOTION, THEIR MATERIALS OR ANY OF OUR PRODUCTS OR SERVICES FROM PLACES INSIDE OR OUTSIDE OF THE UNITED STATES WHERE THEY ARE ILLEGAL DO SO OF THEIR OWN VOLITION AND ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS. CERTAIN TYPES OF HARDWARE MAY REQUIRE A GOVERNMENT LICENSE OR PERMIT TO LEGALLY BUY, POSSESS, USE, MODIFY OR SELL (e.g. Some RF transmitters require FCC approval). YOU ARE SOLELY RESPONSIBLE FOR MEETING ALL LICENSING AND PERMIT REQUIREMENTS OF YOUR JURISDICTION AND WHEN THEY ARE FIRST REQUIRED FOR ANY PRODUCT OR SERVICE WE MAY PROVIDE YOU. WE CANNOT AND DO NOT PROVIDE YOU LEGAL ADVICE OR MAKE A LEGAL JUDGMENT FOR YOU OR ON YOUR BEHALF.
PERSONAL JURISDICTION, SUBJECT MATTER JURISDICTION AND VENUE IN ALL MATTERS RESIDES SOLELY AND EXCLUSIVELY IN ALBUQUERQUE, NEW MEXICO (NM). ALL UNRESOLVED DISPUTES MUST BE SUBMITTED TO BINDING ARBITRATION IN ALBUQUERQUE, NM, NO LONGER THAN SIX MONTHS FROM RECEIPT OF PRODUCT OR SERVICE, SHALL BE ARBITRATED IN THE ENGLISH LANGUAGE ONLY, AND ARE LIMITED TO THE SCOPE OF THESE POLICIES. EACH PARTY IS RESPONSIBLE FOR ALL OF ITS OWN COSTS RELATED DIRECTLY OR INDIRECTLY TO ALL ARBITRATION PROCESSES. THIS AGREEMENT SHALL BE GOVERNED EXCLUSIVELY BY NEW MEXICO LAW, WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OR CONFLICT OF LAW PROVISION OR RULE (REGARDLESS OF JURISDICTION) THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY JURISDICTION OTHER THAN ALBUQUERQUE, NM. ONLY THE TERMS AND CONDITIONS FOUND HEREIN APPLY - REGARDLESS OF WHERE/HOW YOU LEARN OF OUR OFFERS OR WHERE/HOW YOU OBTAINED OUR PRODUCT OR SERVICE OR INQUIRED ABOUT OUR PRODUCT/SERVICE/BUSINESS (i.e. same policies apply whether you purchase directly from us or from any other source). NO OTHER WARRANTIES OR REPRESENTATIONS APPLY, EXPRESSED OR IMPLIED, EXCEPT THOSE EXPLICITLY STATED UNDER THESE POLICIES.
IF CONSUMERTRONICS OR ANY OF OUR OFFICERS, EMPLOYEES, AGENTS, LICENSORS, LESSORS, SUPPLIERS, SERVANTS, SERVICE PROVIDERS, DISTRIBUTORS, CONTRACTORS, PREDECESSORS, SUCCESSORS, ASSIGNS, OR OTHER CUSTOMERS INCUR OR BECOME A PART OF ANY LEGAL, REGULATORY OR ADMINISTRATIVE CLAIM, DISPUTE, ACTION, PROCEEDING, OR LAWSUIT BECAUSE OF YOUR BUSINESS OR OTHER RELATIONSHIP WITH ANY OF THEM AND CONSUMERTRONICS, OR IF YOU HAVE MADE ANY FALSE, DECEPTIVE OR MISLEADING STATEMENT, YOU SHALL PERSONALLY, TOTALLY AND IMMEDIATELY INDEMNIFY, DEFEND, AND HOLD FREE AND HARMLESS CONSUMERTRONICS AND ALL OF OUR OFFICERS, EMPLOYEES, AGENTS, LICENSORS, LESSORS, SUPPLIERS, SERVANTS, SERVICE PROVIDERS, DISTRIBUTORS, CONTRACTORS, PREDECESSORS, SUCCESSORS, ASSIGNS, AND OTHER CUSTOMERS FROM ALL CLAIMS, ACTIONS, PROCEEDINGS, LAWSUITS, JUDGMENTS, DECREES, DAMAGES, INJURIES, LIABILITIES, LOSSES, COSTS, AND-OR EXPENSES, IF ANY (including but not limited to all reasonable attorneys's fees and litigation expenses), WHICH DIRECTLY OR INDIRECTLY RESULT. FURTHERMORE, YOU SHALL PERSONALLY, TOTALLY AND IMMEDIATELY INDEMNIFY, DEFEND, AND HOLD CONSUMERTRONICS AND ALL OF OUR OFFICERS, EMPLOYEES, AGENTS, LICENSORS, LESSORS, SUPPLIERS, SERVANTS, SERVICE PROVIDERS, DISTRIBUTORS, CONTRACTORS, PREDECESSORS, SUCCESSORS, ASSIGNS, AND OTHER CUSTOMERS FREE AND HARMLESS FROM ALL CLAIMS, ACTIONS, PROCEEDINGS, LAWSUITS, JUDGMENTS, DECREES, DAMAGES, INJURIES, LIABILITIES, LOSSES, COSTS AND EXPENSES, IF ANY (including but not limited to all reasonable attorneys' fees and litigation expenses), ARISING IN ANY PART OUT OF YOUR NEGLIGENT, DISHONEST, TORTIOUS, BREACH-OF-CONTRACT AND-OR ILLEGAL ACTS OR IN ANY WAY CAUSED BY YOU OR BY ANY OF YOUR EMPLOYERS, EMPLOYEES OR AGENTS. THIS INCLUDES, BUT IS NOT LIMITED TO, ALL CLAIMS, DISPUTES, ACTIONS, PROCEEDINGS, AND LAWSUITS ARISING OUT OF ANY USE, MISUSE OR ABUSE BY YOU, IF ANY, OF ANY CONSUMERTRONICS'S PRODUCTS, SERVICES OR CONTRACTS, OR CAUSED BY THE VIOLATION OF ANY LAWFUL STATUTE OR REGULATION.
TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW BY A COURT OF COMPETENT JURISDICTION, YOU SHALL NOT INITIATE ANY LEGAL PROCEEDINGS AGAINST US WITHOUT FIRST NOTIFYING US A MINIMUM OF 60 DAYS PRIOR TO FORMALLY FILING ANY LEGAL PAPERWORK, BY CERTIFIED OR REGISTERED MAIL A FORMAL LEGAL DEMAND LETTER ("Legal Demand Letter" must be printed on outside of envelope). YOUR LEGAL DEMAND LETTER MUST CLEARLY, ACCURATELY AND COMPLETELY SPECIFY THE ENTIRE HISTORY OF OUR RELATIONSHIP, THE FULL DESCRIPTION OF YOUR PLANNED COMPLAINT, WHAT PAYMENTS YOU ARE DEMANDING TO 100% SATISFY YOUR COMPLAINT, TO WHAT DEGREE YOU ARE WILLING TO NEGOTIATE, YOUR FULL FACTUAL AND LEGAL JUSTIFICATIONS FOR EACH AND EVERY DEMAND, THE FULL DESCRIPTION OF ALL EVIDENCE, WITNESSES, CAUSES OF ACTION, AND LEGAL THEORIES THAT YOU ALLEGE, AND A CLEAR AND UNQUALIFIED STATEMENT THAT YOU FULLY ACCEPT ANY AND ALL LEGAL CONSEQUENCES FOR ANY AND ALL ERRONEOUS, FALSE, MISLEADING AND UNPROVEN STATEMENTS YOU MAKE OR MADE IN YOUR LEGAL DEMAND LETTER, COMPLAINT, ANY AND ALL OTHER LEGAL DOCUMENT, ALLEGATION OR OTHER STATEMENT (including but no limited to those that are in breach of any contract) - EVEN IF NO LEGAL FILING OCCURS OR THE STATEMENT IS LATER WITHDRAWN, NOT RELIED UPON OR DISMISSED. FURTHERMORE, YOUR LEGAL DEMAND LETTER MUST BE SIGNED AND DATED BY YOU, AND MUST INCLUDE YOUR ACCURATE AND CURRENT NAME, PHONE NUMBER, PHYSICAL ADDRESS AND THAT OF YOUR ATTORNEY (if you have an attorney), THE NAME AND ADDRESS OF THE LEGAL BODY YOU INTEND TO FILE WITH, AND INCLUDE FULL PERSONAL AND SUBJECT MATTER JURISDICTION JUSTIFICATIONS FOR THAT LEGAL BODY TO HEAR YOUR CASE. FURTHERMORE, IF YOU OR YOUR ATTORNEY HAS AN EMAIL ADDRESS, YOU MUST ALSO PROVIDE US YOUR, HIS OR HER ACCURATE AND CURRENT EMAIL ADDRESS TO US IN YOUR LEGAL DEMAND LETTER. FURTHERMORE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW BY A COURT OF COMPETENT JURISDICTION, LEGAL SERVICE SHALL BE LIMITED TO ACTUAL, PERSONAL AND EXPRESSED, AND IN WRITING (but not by email, and not by publication), WITH PROPER PROOF OF SERVICE, AND INCLUDE CLEAR, SPECIFIC, COMPLETE AND DETAILED DESCRIPTIONS OF ALL PARTIES, ATTORNEYS, COURT OF FILING, COMPLAINTS, AND REMEDIES.
TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW BY A COURT OF LAW WITH COMPETENT JURISDICTION, YOU WAIVE, FORGO AND ABANDON ALL OTHER FORMS OF LEGAL REMEDY.
IF YOU HAVE OR HAD ANY DISHONEST, MALICIOUS, INVESTIGATIVE OR OTHERWISE ADVERSE INTENTION OR ACTION TOWARDS US AT ANY TIME, THEN YOU MUST IMMEDIATELY, FULLY AND ACCURATELY DISCLOSE ANY AND ALL SUCH ADVERSE INTENTIONS AND ACTIONS TO US BY EMAIL WITH THIS SUBJECT LINE: "Full Disclosure of Adverse Intention or Action" (INCLUDING ACCURATELY AND FULLY IDENTIFYING YOURSELF TO US) PRIOR TO ATTEMPTING TO DO ANY BUSINESS, FURTHER BUSINESS OR ANY OTHER COMMUNICATIONS WITH US. AT THAT POINT, YOU WILL BE AUTOMATICALLY BANNED FROM EVER CONTACTING US AGAIN UNLESS SPECIFICALLY AUTHORIZED TO DO SO BY A COURT OF LAW WITH COMPETENT JURISDICTION. IF YOU INACCURATELY OR INCOMPLETELY IDENTIFY YOURSELF (complete identity requires verifiable and complete name, physical address, email address, phone number, and any other verifiable identifying information we can legally require) OR YOU DO NOT FULLY AND HONESTLY DISCLOSE ANY AND ALL DISHONEST, MALICIOUS, INVESTIGATIVE OR OTHERWISE ADVERSE INTENTIONS OR ACTIONS YOU HAVE OR HAD TOWARDS US (IF ANY) AT ANY TIME PRIOR TO ATTEMPTING TO DO A TRANSACTION WITH US OR TO OTHERWISE COMMUNICATE WITH US (includes but is not limited to sending us any unsolicited phone call, unsolicited email, unsolicited fax or unsolicited mail ("unsolicited" is defined herein to mean anything sent to us that we did not specifically, explicitly and in writing request you to send us), downloading any computer infection, spyware, adware or spam onto our computer, uploading any files from our computer regardless of origin or how derived, modifying or attempting to modify any of our webpages or computer files, and/or intercepting or recording any conversation, computer signal, computer keystroke, email, mail, fax or phone call of ours not specifically, explicitly and in writing authorized by us for you to do so), OR YOU DO FULLY AND ACCURATELY DISCLOSE ALL OF YOUR ADVERSE INTENTIONS AND ACTIONS BUT YOU TRY TO CONTACT US AGAIN, THEN YOU DO SO WITH THE CLEAR UNDERSTANDING THAT YOU HAVE FULLY AGREED TO ACCEPT FULL PERSONAL LIABILITY AND FULLY WAIVE, FORGO AND ABANDON ALL POSSIBLY APPLICABLE IMMUNITIES (IF ANY) FOR ALL DIRECT OR INDIRECT INJURIES YOU CAUSE OR ATTEMPT TO CAUSE TO US. As it is our intention to serve our good customers as reasonably well as we can under our policies, we certainly do welcome all honest, straightforward, and accurately and completely identified consumer inquiries and comments, and will try our reasonable best to accurately and completely address all such questions and concerns while protecting the privacies of our good customers within the law. For more details, see "INAPPROPRIATE CONTACT FORBIDDEN" paragraph below.
ANY ADVERSE INTENTION OR ACTION YOU HAVE MADE TOWARDS US (as described in the previous paragraph), ANY PAYMENT MADE BY YOU OR ON YOUR BEHALF TOWARDS AN ORDER, YOUR RECEIPT OF A CONSUMERTRONICS PRODUCT OR SERVICE, ANY STEPS YOU HAVE TAKEN TO FULFILL A CONTRACT WITH US, YOUR INQUIRY WITH OR ABOUT US REGARDING OUR PRODUCT, SERVICE, CONTRACT, BUSINESS OR ANY OF OUR PERSONNEL, OR IF WE HAVE HOTLINKED TO YOUR WEBSITE WITH YOUR PERMISSION, WHICHEVER OCCURS FIRST, AMOUNTS TO FULL, UNQUALIFIED AND IMMEDIATE ACCEPTANCE OF ALL POLICIES DESCRIBED HEREIN - EVEN IF YOU MADE ANY VERBAL OR WRITTEN ERRORS OR OMISSIONS - AND INDICATES THAT YOU HAVE FULLY READ, UNDERSTOOD AND AGREED TO BE BOUND BY ALL OF THESE POLICIES, AND THAT YOU FULLY UNDERSTAND AND INTEND THAT THESE POLICIES ARE THE LEGAL EQUIVALENT OF A SIGNED, WRITTEN CONTRACT BETWEEN YOU AND CONSUMERTRONICS. FURTHERMORE YOU FULLY AGREE WITHOUT RESERVATION OR QUALIFICATION THAT ALL OF THE POLICIES DESCRIBED HEREIN APPLY PERSONALLY TO YOU AND THAT IF YOU DID NOT PROVIDE US YOUR FULL AND ACCURATE NAME AND PHYSICAL ADDRESS ON FIRST CONTACT, WE MAY SERVE YOU BY PUBLICATION SHOULD A LEGAL ACTION RESULT FROM YOUR CONTACT WITH US. FURTHERMORE, WE RESERVE THE RIGHT TO AT ANY TIME REQUIRE YOU TO PROVIDE US ADDITIONAL WRITTEN STATEMENTS THAT YOU CLEARLY AND UNEQUIVOCALLY UNDERSTAND AND 100% AGREE TO COMPLY WITH ANY PARTICULAR OR ALL OF OUR POLICIES. FURTHERMORE, WE RESERVE THE RIGHT TO REFUSE OR NULLIFY ANY CONTRACT (WITH NO LOSS OR LIABILITY TO US) IN WHICH YOU HAVE MADE ANY SUBSTANTIAL ERROR OR OMISSION ON ANY STATEMENT YOU HAVE MADE RELEVANT TO YOUR ORDER, CONTRACT, CONTACT OR INQUIRY WITH US, OR IF WE HAVE HOTLINKED TO YOUR WEBSITE WITH YOUR PERMISSION. FURTHERMORE, WE ASSUME NO RESPONSIBILITY, LIABILITY, DAMAGES, LOSSES OR COSTS FOR ANY ERRORS OR OMISSIONS MADE BY YOU FOR ANY REASON, OR NEGLIGENTLY MADE BY ANYONE FROM CONSUMERTRONICS. FURTHERMORE, IF YOU DO NOT SPECIFY IN WRITING WHETHER YOU PURCHASED FROM US FOR LEGAL EDUCATIONAL PURPOSES ONLY OR FOR LEGAL ENTERTAINMENT PURPOSES ONLY, WE MAY RIGHTFULLY ASSUME THAT YOU PURCHASED FOR LEGAL ENTERTAINMENT PURPOSES ONLY. ANY FAILURE TO INSIST ON STRICT PERFORMANCE OF ANY PROVISION OF THESE POLICIES OR ANY FAILURE TO ASSERT ANY RIGHT THAT CONSUMERTRONICS MAY HAVE SHALL NOT OPERATE AS A WAIVER OF ANY RIGHT, SUBSEQUENT DEFAULT OR FAILURE OF PERFORMANCE. NO WAIVER IS PERMITTED UNLESS FIRST MUTUALLY AND EXPLICITLY AGREED UPON IN WRITING BY BOTH YOU AND US. FURTHERMORE, NOTHING STATED OR IMPLIED BY US IS TO BE INTERPRETED AS A LOOPHOLE OR TECHNICALITY FOR DOING ANYTHING ILLEGAL, UNETHICAL OR IMMORAL, OR TO IN ANY WAY TAKE ADVANTAGE OF US OR TO PUT US INTO ANY KIND OF "GOTCHA" SITUATION OR JEOPARDY (NOTE: The customer assumes full responsibility and liability to make sure that we are explicitly, specifically and completely informed by him/her in writing that an apparent loophole or technicality (using those actual terms) exist in any of our policies or descriptions that relate to any product, service or claim we provide of interest to the customer, and the customer fully agrees to not to make any kind of transaction with us based on the apparent loophole or technicality. Furthermore, the customer fully agrees not to complain against us based on the apparent loophole or technicality without giving us a minimum of 30 days from our receipt of his/her written description to try to correct the loophole or technicality, and if we can reasonably correct it, the customer agrees not to complain against us). We sincerely want to do the best job we can for our customers. While we try to be clear, accurate, complete and reasonable with our policies and descriptions, like everyone else, we do occasionally make mistakes, misstatements and oversights, and when correctly identified as such, it is reasonable and fair to give us a reasonable chance to correct them so we can continually serve our customers the best that we reasonably can do.
REQUIRED RETURN STATEMENTS AND CONDITIONS: In all cases where Consumertronics
has agreed to refund you for the return of a product, regardless as to what
the refund amount or percentage is or what the returned item is, you must first
provide us the following clearly written statements in a letter, signed and
dated by you in black ink unless Consumertronics has explicitly and specifically
waived in writing all or part of these required statements (if Consumertronics
has waived part of them, all of the other statements still fully apply):
(1) Neither I nor anyone else at my end
have obtained any value from the returned item.
(2) Neither I nor anyone else at my end
have made any partial or whole copies of the returned item or have distributed
the item to others, and/or if hardware, neither I nor anyone else at my end
have made any attempts to reverse engineer or repair the item.
(3) I am returning the item completely,
including all of the components themselves, all parts, attachments, cords, connectors,
interfaces, accessories, user manuals and inner boxes, if any. If the returned
item is new, I am returning it in unmarked and like-new condition, however,
if it was sold to me as a used item, I am returning it in the condition I received
it.
(4) When I ordered this item that I am
returning, I used my accurate and complete real name, address, email address,
and phone number, and paid for it completely and legitimately.
(5) This item was ordered by me for my
use only, and not on the behalf of or the behest of anyone else that I did not
completely and accurately disclose when I placed my order, nor have I attempted
to use this item on anyone else.
(6) I will never do business with Consumertronics
again either directly or indirectly; Consumertronics may consider any and all
future monies I may send it as outright and non-refundable gifts.
(7) The amount of refund agreed upon by
me and Consumertronics is the full amount we have agreed upon to permanently
end this matter, and it includes the refund for the item itself plus all applicable
S/H and all other costs and expenses, if any, and will totally and forever bring
a permanent end to this matter. Unless Consumertronics has explicitly agreed
to in writing, I will pay for all return S/H of the item and I will not be reimbursed
for my return S/H by Consumertronics.
(8) I fully understand that no refund is
due to me unless and until Consumertronics has in its possession both the returned
item in acceptable condition and the complete original signed and dated letter
in black ink from me with all the unwaived statements found herein.
(9) All of the statements found herein
are 100% accurate, factual and complete; if I have misrepresented anything found
herein, I fully understand that Consumertronics may take legal action against
me to include but not necessarily be limited to allegations of fraud.
WEBPAGES & COMPUTER MEDIA: ALL COMPUTER FILES (including, but not limited to computer programs, data files, and text files) ARE INTENDED FOR THE CUSTOMER ONLY AND ARE LIMITED TO INSTALLATION TO ONLY ONE COMPUTER. CONSUMERTRONICS will never intentionally post a webpage that will in any way harm your computer system (see our cookie/spyware policies above). Nor will we ever knowingly provide you a computer file, diskette, CDROM or any other computer media that will in any way harm your system. Furthermore, what may appear to have caused a computer to react badly, may not indeed be the actual direct cause or even be any cause to a computer-related problem. This is especially true today when many computer systems - even those with the best firewalls and protection software - are rife with computer infections and spyware. Furthermore, we are not all-knowing about every possible means that computer systems, hardware, media or files can be infected, damaged or destroyed or file content compromised, or how any of these will affect or be affected by any particular computer system, media, file, set of files or hardware. Therefore, CONSUMERTRONICS takes no responsibility and assumes no liability to any and all affected persons and entities for any and all problems, damages, failures, data compromises, costs and/or losses that may occur resulting from the use, accessing or attempting to access any of our webpages or computer media. IF YOU SELECT ANY OF OUR OFFERS TO BE PROVIDED TO YOU IN AN EBOOK FORMAT ON COMPUTER MEDIA, YOU MAY NOT BE ABLE TO PRINT OUT A HARD COPY OF ANY OF THE EBOOK FILES. FURTHERMORE, CONSUMERTRONICS RESERVES THE RIGHT TO PASSWORD-PROTECT AND/OR REGISTRATION CODE-PROTECT ANY AND ALL COMPUTER FILES IT PROVIDES, INCLUDING, BUT NOT LIMITED TO, EBOOK FILES (we will also provide you the password(s) and/or registration code(s) once the item is paid for in full by you (and your payment clears) so you can access the ebook). If a customer orders more than one ebook, unless he/she explicitly specifies that each ebook requires its own CDROM, Consumertronics may place more than one (and possibly all) of the ordered ebooks on the same CDROM (we usually do this only if the topics are closely related.) If you need a hard copy (or disk, if specified) of an offer of ours and ebook printing cannot be done, you must pay for the hard copy (or disk) and not just the ebook version, if a hard copy version is available (almost all cases). If you do not clearly specify whether you want the hard copy (or disk, if specified) or ebook version, we will assume that you are ordering the hard copy (or disk) version only and charge you only for the hard copy (or disk) version. NOTE: Since we do not like to provide our valued customers CDROMs in cheap paper or soft plastic covers typical of the great majority of software companies, we ship our CDROMs in CD jewel cases.
PROPRIETARY RIGHTS AND DISCLOSURE AGREEMENT: No purchase, trade or other transaction shall in any way result in a loss by or transfer from Consumertronics of any Copyright, Patent, Trade Mark, Trade Secret, or any other intellectual or proprietary Right. Furthermore, you shall not copy, duplicate, reproduce, excerpt from or store in any kind of computerized, electronic, photographic, chemical, optical or mechanical device or medium in whole or part any of our publications or software that bears a copyright notice, except our webpages, without prior written permission from Consumertronics. In the case of our webpages, you shall make no deletions, additions or other changes in them, or hotlink to them without prior written permission from Consumertronics. Furthermore, the designs of all Consumertronics hardware devices are strictly proprietary and kept strictly secret by us unless we have explicitly agreed in writing to make a set of plans or schematics available to you or you have provided us the plans or schematics as part of your purchase, and if then, only to the extent agreed upon. This secrecy includes, but is not limited to, designs, diagrams, functional descriptions, and all of the input signal (if any) descriptions that a Consumertronics device is designed to detect, modify or otherwise operate on, all internal operations and processes descriptions performed by a Consumertronics device, and all of the output signal (if any) descriptions a Consumertronics device is designed to produce, because all of these features, properties and specifications are strictly proprietary and kept secret by Consumertronics unless we have otherwise explicitly agreed in writing to make them available to you and/or to the extent that you have provided them to us in writing as part of your purchase. And in all cases where Consumertronics has provided you its plans, schematics, functional diagrams, functional descriptions, and/or input signal, internal operations and processing, and/or output signal diagrams and/or descriptions, you are strictly required to maintain them all in strict secrecy in perpetuity unless your written contract with us specifically states that you may divulge any of them (and then only to the extent agreed upon), you are legally required to divulge them by a court of law with competent jurisdiction, or Consumertronics allows in writing these disclosures (and then only to the extent permitted in writing).
Consumertronics reserves the right to do business or not to do business with whomever we see fit, within the limits of the law, without any explanation or liability. These policies do NOT establish any partnership, joint venture, employment, franchise, sales representative or agency relationship between you and Consumertronics.
LIMITED PUBLICATIONS WARRANTY POLICIES, AND LIMITED SPECIAL PROJECTS NON-HARDWARE WARRANTY POLICIES
NO OTHER PUBLICATIONS WARRANTY, AND NO OTHER SPECIAL PROJECTS (NON-HARDWARE) WARRANTY APPLY (EXPRESSED OR IMPLIED) EXCEPT THOSE LIMITED WARRANTEES EXPLICITLY STATED UNDER ALL OF THE STATED POLICIES OF THIS WEBPAGE THAT CAN BE APPLIED TO THE PURCHASE OR USE OF PUBLICATIONS, SOFTWARE OR SPECIAL PROJECTS.
Although in our assessment, the circuits and devices described in our publications work as well or better than others approved by the bureaucracy (e.g. FCC, FDA, UL), WE CAN MAKE NO CLAIMS THAT REQUIRE PRIOR GOVERNMENTAL, INDUSTRIAL, COMMERCIAL OR PRIVATE APPROVAL, NOTHING IS SOLD AS PLANS, AND WE TAKE NO RESPONSIBILITY FOR ANYTHING AND EVERYTHING WE PUBLISH.
THIS SECTION APPLIES ONLY TO ITEMS SOLD AS FUNCTIONAL HARDWARE. NO WARRANTEES OF ANY KIND APPLY TO ANY ITEM SOLD AS NON-FUNCTIONAL OR DESCRIBED AS BEING SOLD "AS IS" OR SIMILAR WORDING (e.g. all Salvage hardware, all Special Projects devices because they are sold as models, mockups, replicas and novelties only, and all Surplus and Online Auction hardware that is described as non-functional or as being sold "as is" or similar wording)). "FUNCTIONAL HARDWARE" IS HARDWARE DESCRIBED ON ONE OF OUR SURPLUS HARDWARE WEBPAGES OR ON ONE OF OUR ONLINE AUCTIONS AS FUNCTIONAL HARDWARE AND THAT IS NOT DESCRIBED AS BEING SOLD "AS IS" OR SIMILAR WORDING. NO OTHER HARDWARE WARRANTY APPLIES (EXPRESSED OR IMPLIED) EXCEPT THOSE LIMITED WARRANTEES EXPLICITLY STATED UNDER ALL OF THE STATED POLICIES OF THIS WEBPAGE THAT CAN BE APPLIED TO THE PURCHASE OR USE OF HARDWARE.
Although in our assessment our products work as well or better than others approved by the bureaucracy (e.g. FCC, FDA, UL), WE CAN MAKE NO CLAIMS THAT REQUIRE PRIOR GOVERNMENTAL, INDUSTRIAL, COMMERCIAL OR PRIVATE APPROVAL. BECAUSE OF FEDERAL AND OTHER REGULATIONS, WE CAN PROVIDE MANY RADIO FREQUENCY (RF), PHONE, MEDICAL and SURVEILLANCE DEVICES (AS WELL AS ALL OTHER DEVICES THAT MAY BE ILLEGAL TO POSSESS OR USE IN A FUNCTIONAL FORM) ONLY AS REPLICAS, MODELS, MOCK-UPS or NOVELTIES (WITH NO WARRANTY AS TO FUNCTIONALITY, AND NO USER MANUAL, SCHEMATICS OR BATTERIES PROVIDED). IF AN ITEM HAS CERTAIN USES WHICH MUST BE APPROVED BY A BUREAUCRACY AND OTHER USES WHICH NO APPROVAL IS REQUIRED, WE CAN PROVIDE THE ITEM ONLY FOR THE LATTER USES (e.g. Dental picks are sold by both dentists for dental/medical uses and by tool/hardware stores for mechanical uses; if we sold dental picks it would be for mechanical uses only). 1-3 simple final assembly steps are required to convert them into functional units. All parts and descriptions are included with the device for these simple steps for your legal utility, entertainment and educational purposes only. We do not recommend or imply that any illegal conversion, other modification or use be made, and all licensing and approvals required to convert a device to actual functional status are the sole responsibilities yours..
EXCEPTIONS TO WARRANTY: CONSUMERTRONICS ASSUMES NO LIABILITY AND EXTENDS NO WARRANTIES, EXPRESSED OR IMPLIED, FOR USE OF ANY ITEM IN ANY MANNER EXCEPT WHAT IS LEGAL, SAFE, AND EXPLICITLY DESCRIBED IN ITS MANUFACTURER'S USER MANUAL (which is not included with the hardware item unless otherwise stated, and if not included, you should obtain them from the manufacturer), OR TO ANYONE OTHER THAN THE ORIGINAL PURCHASER. NO OTHER WARRANTIES APPLY, EXPRESSED OR IMPLIED, EXCEPT THOSE EXPLICITLY STATED UNDER THESE POLICIES. ALL HARDWARE WARRANTIES ARE ALSO NULL AND VOID UNDER ANY OF THESE CONDITIONS:
ONLINE AUCTION POLICIES
THE POLICIES
STATED IN THIS SECTION APPLY ONLY TO OUR ONLINE AUCTION SELLERS, BIDDERS, BUYERS
(i.e. WINNERS), AND INQUIRERS, AND ARE IN ADDITION TO ALL OTHER POLICIES STATED
HEREIN APPLICABLE TO THE TYPE OF ITEM PURCHASED (e.g. Hardware, Book/Manual),
AND TO THE TYPE OF CONTACT MADE WITH US OR ABOUT US.
HOW TO PAY: Pay by Approved PayPal,
check, money order, VISA, MasterCard, Western Union, or pre-approved trade.
APPROVED PAYPAL
(we, wizguru@consumertronics.net, are Verified PayPal Merchants): PayPal
with a US address. If your win + S/H exceeds $99 total, your address must also
be Confirmed and your PayPal is not paid for using a credit card. If you already
have a valid and current PayPal account and do not automatically qualify as
an Approved PayPal, inquire by email for possible pre-approval. We treat
Approved PayPal same as cash and ship right away. No partial PayPal payment
or multiple payments that include a PayPal is accepted.
CHECKS: Business
and Personal Checks: For all checks, we hold the order for 10 work
days for payment to clear before shipping.
MONEY ORDERS (MOs):
Postal MOs, Western Union (WU) MOs, and Business and Personal MOs:
We treat all approved USA and Canadian Postal MOs and WU MOs same as cash
and ship right away (Note: Identity must be verifiable, address must be confirmed
USA, and eBay rating must be at least 50 and 95+% positive, else we must clear
same as personal check). For all other MOs, we hold the order for 10 work
days for payment to clear before shipping. If Canadian Postal MO, MO must be
made in $US. Note that WU payments must be made out to an actual person, which
will be John J. Williams, even when applied to a business purchase because WU
apparently does not accept payments made out to organizations. We are in business
in New Mexico continuously for decades - more than a decade at the same location
- so while WU is often not a safe way to go with Online Sellers who are not
established or foreign, for well-established U.S. merchants like us, WU is safe
and can be the best way to go for U.S. Buyers if you need the Item immediately.
CREDIT CARDS:
VISA and MasterCard (MC): Applies only to win + S/H of less than
$100 total. First Class mail or fax us (don't email) your win info (505-275-5637
- because of fax spam, permission must be obtained from us first before faxing
us) - we must be able to verify cardholdership (exact name on card and verifiable
physical and billing addresses required, and except for Canada, very unlikely
for virtually all foreign credit cards). We hold all VISA and MC orders for
3-5 work days to clear payment. No partial VISA or MC payment or multiple payments
that include a VISA or MC payment is accepted.
TRADE:
Pre-approved value (based on what the item(s) you own and wish to trade
is worth to us and your claimed make(s), model(s), condition(s), completeness(es),
quantity(ies), quality(ies), and your S/H to ship to zip 87112 (as we also deduct
from win amount reasonable S/H for pre-approved trade)) is required in writing.
In addition, your trade must be acceptable to us within 10 days of its arrival
to us, else the trade portion of the deal is off with no liability to us, and
you must promptly pay the pre-approved value with valid check or MO plus our
return S/H to you within 60 days before we can ship your win to you. If your
item's pre-approved value + its S/H to 87112 are greater than your win + its
S/H to you, we will also pay you the difference upon our acceptance of your
received trade item(s). Do not ship us any trade item until it is pre-approved
by us in writing and you've won this auction, else we take no responsibility
for it. For electronic, computer and other items we are looking to trade or
buy, please click on the About "me" right of my Seller name (Troodont), then
click on "items4trade" hotlink. To apply for written pre-approval, email me,
John Williams, at: wizguru@consumertronics.net (put in Subject Line: "ONLINE
AUCTION TRADE INQUIRY") or fax (505-275-5637), and detail your proposed
trade item(s), and your name, address and phone #.
COMBINED WINS
- SAVE MUCH S/H $$$!: For eBay winners, S/H is stated under, "Shipping
and payment details" for each Item. Should you win more than one of my
auctions and you pay for them all at the same time, total S/H will then come
to the full S/H for the Item with the highest S/H, and then only half S/H for
each additional Item you win. I don't offer all of the Items I offer at any
one time all of the time - so should you need any of my other Items now or in
the future, this is the time to SAVE MONEY, bid on all Items when they are all
available (instead of having to search for them later), and stock up while making
one convenient money-saving and time-saving payment.
COMBINED PAYMENT
TYPES: We can accept combined payments consisting of Trade and Check
or MO (excludes PayPal, VISA and MC). Policies for Trade, Check and MO fully
apply.
MY NEGATIVE FEEDBACK:
EBAY HAS ADOPTED THE RIDICULOUS POLICY THAT SELLERS CAN NO LONGER PROVIDE NEGATIVE
FEEDBACK TO BUYERS. This insane eBay policy change has resulted in extreme anger
among some eBay Sellers who view it not only to be patently unfair but nullifies
the validity of the eBay feedback system as a means of judging an eBay user's
honesty and reliability, and along with other recent really dumb eBay policy
changes and jacked-up fees, may result in the demise of eBay.
ABUSIVE AND/OR
UNFAIR BUYER BEHAVIOR TOWARDS US: You agree without objection, qualification
or liability to John Williams or Consumertronics that any of the abusive and/or
unfair types of feedback or other type of behavior described in this paragraph
are, for lawsuit, law enforcement, regulatory, loss of all good customer privileges
and protections, and all other purposes, to be legitimate causes of action against
you to include, but not necessarily be limited to, breach of contract, unfair
trade practices, fraud, misrepresentation, negligence, extortion, conspiracy,
libel, slander, defamation of character, and/or stalking: (A) RETALIATORY,
EXTORTIONARY AND BUYER SCAM FEEDBACK: If you leave negative feedback or
neutral feedback against John Williams which can be reasonably interpreted by
Williams as retaliatory or extortionary, or which otherwise reasonably appears
to Williams to be a part of a Buyer scam against Williams, your feedback is
deemed abusive and unfair feedback. We are aware and on the alert for numerous
eBay Buyer scam tactics. (B) SALE, OTHER CONTRACT OR ANY OTHER TRANSACTION
NOT MADE DIRECTLY THROUGH AN ONLINE AUCTION OR SALE, AND WHERE WHATEVER YOU
CLAIM WENT WRONG WAS NOT JOHN WILLIAMS'S FAULT: If you leave negative feedback
or neutral feedback against John Williams which does not relate 100% to our
Online Auction or eBay Store sale transaction with you but includes any other
Item, contract, transaction, contact or factor not included or directly related
to the specific eBay transaction between us, or was not the fault of John Williams
(e.g. you provided Williams with an invalid shipping address), your feedback
is deemed abusive and unfair feedback. (C) "LAST MINUTE" NEGATIVE
FEEDBACK OR NEUTRAL FEEDBACK: If you leave negative feedback or neutral
feedback against John Williams within 96 hours of the close of the feedback
period permitted by the Online auction or sale site without first informing
Williams specifically, explicitly and by email between 96 and 168 hours prior
to the close of the feedback period that you may or intend to leave negative
feedback or neutral feedback against Williams within this 96-hour period (so
Williams can reasonably try to resolve matters with you on an emergency basis
if feasible, e.g. by reshipping Item on an expedited basis), your feedback is
deemed abusive and unfair. (D) LATE REPORTING OF A MISSING OR DEFECTIVE ITEM:
If you allow more than 30 days from date of sale or auction close or 15 days
from receipt of Item, whichever is longer, to transpire without complaining
to John Williams explicitly and by email about a missing or defective Item and
then leave negative feedback or neutral feedback based upon your allegation
of a missing or defective item, your feedback is deemed to be abusive and unfair.
(E) IF YOU RETURN AN ITEM TO US THAT YOU ARE NOT ENTITLED TO BE REFUNDED
FOR AND DEMAND A REFUND FOR IT, OR YOU DEMAND A REFUND FOR AN ITEM YOU HAVE
NOT RETURNED TO US: We are well aware of the switcheroo scam where Buyer
buys a junk item for real cheap somewhere, then buys the same Item type on eBay
that is in much better condition, then complains that the Seller sent him/her
the junk item, then returns the junk item for a refund. We put a plastic or
metal seal on most of our items or mark them with a special fluorescent paint
as a seal to prove whether or not the returned item is the actual item we shipped
to the buyer. We are also aware of the scam where a Buyer will buy something
from eBay for a short intense use, then return the item for refund used up (eBay
Sellers are not lending libraries!). If you demand a refund for an Item you
fail to return to us first, or if you return an Item to us that is damaged or
destroyed from abnormal or abusive use, or that does not have the defects you
claim it has, or that has a seal on it that was tampered with, or that is not
the same item we sent you and demand a refund for your return, that is considered
to be abusive and/or unfair behavior towards us. (F) ANY OTHER ABUSIVE AND/OR
UNFAIR BEHAVIOR TOWARDS US: Any action by you relevant to John Williams
or Consumertronics which is reasonably believed by John Williams to be threatening,
extortionary, profane, obscene, fraudulent, false accusation, slanderous, libelous,
defamatory and/or abusive or unfair in any other way is deemed to be abusive
and/or unfair behavior towards us.
Furthermore, you agree without objection, qualification or liability to John
Williams or Consumertronics that if Williams reasonably believes that your behavior
towards him is abusive or unfair as described above and is also apparently related
to a scam/fraud or extortion attempt or physical threat or harassment/stalking
against Williams or anyone associated with Williams, that Williams may report
your behavior to and file complaints against you with the FBI, Department of
Homeland Security, Interpol, your local law enforcements, and/or other law enforcement
entities, as well as filing lawsuit, and filing other legal and/or regulatory
complaints against you. NOTE: John Williams never buys, sells, trades,
gives away or distributes customer information about any of his good customers
(i.e. "good customers" are Buyers who pay for Items in full within
30 days of sale, and who don't try to steal from, extort, scam, threaten or
harass Williams or anyone else) (about 95% of all of Williams's Online
auction site customers are good customers). Furthermore, without a court order
from a court of competent jurisdiction, John Williams has never and will never
divulge information on his good customers to any government or corporate entity.
However, when a Buyer tries to scam, swindle or extort money from Williams or
otherwise threaten Williams, especially using a stated or implied -FB or neutral
FB threat or physical threat, Williams will assume that the Buyer has a criminal
mind, and furthermore Williams may also assume that the Item purchased from
him by the Buyer is intended for criminal or terroristic purposes and Williams
will report the same to various law enforcement and security entities with or
without notice to the Buyer. Buyer fully agrees without reservation or qualification
that all such assumptions and law enforcement and regulatory reporting and complaints
made by John Williams about Buyer is without liability to John Williams or Consumertronics.
VERY
SERIOUS CONSEQUENCES TO BUYERS FOR NEGATIVE OR NEUTRAL FEEDBACK:
Just like everyone else, we do make mistakes now and then. We want all good
Buyers to return to us for their future purchases, and many do. When the problem
is caused by us, we will go way out to correct the problem. For example, we
recently mistakenly shipped +5VDC voltage regulators in TO-220 packages when
our customer ordered the SMT version ($6 Item). We spent 4 hours tracking down
the SMTs, and shipped them to him at no additional S/H. In every case where
we are wrong, we are eager to work with the Buyer to refund some or all of the
purchase, replace some or all of his/her order, repair Item, etc. to make things
good, so there is never a reason for any Buyer to leave us with -FB or nFB.
Note that eBay does NOT consider nFB to be actual neutral feedback, and applies
all of the penalties to it as -FB except you don't lose a +FB as the result,
so we regard nFB with same harshness as we regard -FB. Virtually all of the
-FB and nFB we have received in the last year was the result of a problem that
was mostly - usually entirely - Buyer fault, including us not permitting Buyer
extortion or fraud attempt, shipping Item to Buyer's eBay Shipping address when
Buyer had other address in mind but didn't tell us, using -FB to complain about
a non-eBay or an unrelated eBay deal with us, providing the Buyer with the Item
as exactly described in our eBay description of it, -FB because Buyer does not
like Veterans, engineers, men, etc. The primary reason we have found for -FB
and nFB is crooked Buyers using the FB system to extort or defraud money from
Sellers, for examples, refusing to pay the stated S/H, demanding more Item units
for the same price, demanding expedited shipping at the price of ground shipping,
returning an Item for refund that was not same Item we shipped (we use Keller
seals and/or special fluorescent paint, etc. to positively ID many Items we
sell). We never cave in to Buyer extortion, scam or other fraud attempt, and
we almost always complain to eBay, PayPal and/or others when it happens. We
consider false and extortionary FB to be a very serious offense. We are in the
process of preparing lawsuits against several Buyers at this time (as stated
in our Item description, the policies described on this webpage apply to eBay
purchases), and have reported extortion attempts to law enforcement (e.g. we
recently reported a Buyer who tried to extort money from us using a scam because
Item he bought from us could be abusively used in a criminal or terrorist act).
Furthermore, Buyers who leave us -FB or nFB are forever forbidden to buy from
us again without our written, prior permission - any future monies they send
us - whether or not through an Online auction site - is regarded as outright
gifts, and any future attempt to buy anything from us is actionable harassment
and attempted fraud. We offer so many different kinds of Items and mostly at
very good prices and again, we never cave into extortion and fraud attempts,
we report most of them and Buyer extortion/fraud risks losing a lawsuit against
us where we ask for large punitive damages, so Buyers resorting to -FB and nFB
for any issue which we are either not significantly at fault or we are at fault
and Buyer won't/didn't adequately work with us so we could fix the problem,
are stupid and reckless moves which only cut their own throats. One Buyer told
us, 'So what if you ban me, I can buy ICs anywhere.' We have 1,000,000+ ICs
in 1,000s of part numbers - many very rare or "obsolete." One day,
this Buyer is going to need that certain IC or other part only we are selling
or selling cheap, and many other IC sellers require large minimum orders, and
he will have lost big then.
Again for all sales, including Online auction and store sales, we
always accept approved PayPal, Postal MO (U.S. and Canada), and Western Union
- we ship right away upon their receipt barring some unforeseen situation which
prevents shipment within 2 work days. We reserve the right to refuse
any other form of payment without liability. We must receive acceptable payment
within 10 days of auction close or no +fb (possibly -fb). If the Item is to
be shipped to a New Mexico address, include an additional 5.8125% (NM's Gross
Receipts Tax). All Consumertronics policies are at this webpage: www.consumertronics.net/policies.htm.
- Thanks, John J. Williams, M.S.E.E. (wizguru@consumertronics.net)
To our SELLERS: Thank you for offering
a very useful or interesting Item for me to bid on. If I win your auction and
am satisfied with the transaction, I certainly will be looking forward to bidding
on your future auctions and leaving you positive feedback. Please note that
it is very important to us that you fully and accurately describe the Item you
offer either in its Online auction/sale description page or in email to me.
The one thing I really hate in dealing with some Sellers is their evasiveness
and refusal to provide straight answers to my email inquiries for details. It
is our policy that if we like the seller and his Item is one we need a lot,
I don't mind bidding high - even near retail! There are times I will aggressively
bid to the bitter end if necessary to win an Item!
To our BIDDERS: Thank you for bidding
on our Item. Please bid high and often on our auctions and you will stand a
much better chance of winning one of our fine Items. Most items we sell are
unique or limited-quantity items, so if you don't bid to win, it might be a
long time before you see it again! Please bid only if you are a serious buyer.
Snipe bidding (i.e. waiting until the last minute to bid) is a popular tactic
with many Online Auction bidders. Since many Online Auction bidders don't bid
until the very end of the auction, if you are serious about winning our Item,
at a minimum, place your maximum winning bid now in case you forget about the
closing or something comes up to prevent you from bidding at the closing. Then
write down the closing date and time and be sure that you are on our Item page
towards the end so that you will be there to, if necessary, tweak your maximum
bid so you won't forever lose to a bidder who bid a tiny percentage more than
your anticipated maximum. Waiting until the last moment to place a bid is additionally
risky because Online auctions and sales are not the only way we sell our Items,
and if we've placed an Item on Online auction and there are no bidders or online
auction-related inquiries about it, we are free to at any time withdraw the
Item and sell it through one of our webpages or to any other of our customers
or to dispose of it in any other way. Furthermore, we do not relist some of
our Items that close with no bidders, for various reasons. In short, if you
fail to bid on our Item, or you wait until the last minute to bid on it and
we've withdrawn it with no bids, we cannot take your hidden intentions into
consideration, nor can we then uncommit the item to another buyer to sell it
to you at any price. Furthermore, when we've committed an Item for online auction,
during its auction process, we cannot offer it to anyone else until and unless
its auction closes without any bidder for the Item, or it closes with a winning
bidder (i.e. buyer) and the winner does not pay completely for the Item or fails
to provide us adequate, correct, verifiable, legible and non-conflicting shipping
and payment information within 30 days of end of auction. As popular as snipe
bidding is for our Items, your risk of losing the Item to a snipe bidder is
high UNLESS YOU HAVE PLACED A SERIOUSLY COMPETITIVE BID FOR IT! Please place
at least one bid as soon as possible - else you risk waiting for nothing and
losing out. Please also note that occasionally we will simultaneously offer
the same unique Item both at auction and in our eBay Store listing categories.
Because of the way eBay works, first deleting an Item from a category, then
listing it in another category, then if it doesn't sell there, doing a reverse
deletion/listing is cumbersome, time-consuming and cost extra money, we will
sometimes just simply list the unique Item in the other category (sometimes
we also do this by mistake). All multiple listings of the same unique Item is
with the understanding that if the Item sells in one category, any offer for
it in the same or other category(ies) instantly becomes null and void and we
will delete it/them as soon as we can, and if there are multiple buys of the
same Item, the first buyer of it will get the Item. Since our auction start
prices are virtually always lower than our Store prices, to save you money,
we advise that you bid on our Items in the auction if they are auctioned at
the same time.
To our BUYERS (i.e. WINNERS):
........When You Win, Please let us know Who You Are and What You Won Completely
and As Soon As Possible (in clear, legible writing/printing): We sincerely
want to be able to fill and ship your order to you accurately and as fast as
reasonably possible. However, surprisingly, too many Online Auction winners
either take too long to pay, or don't provide adequate, legible, correct, verifiable
and non-conflicting information relevant to the auction they won (typically,
just sending a difficult-to-identify payment in an envelope with no note or
letter with any details!). We require accurate and complete: Name,
shipping address, email address, phone #, and the Online Auction auction number
and/or description of Item won. We will ship to the shipping address provided
to us by your Online auction house (e.g. eBay); and if you pay by PayPal and
your PayPal shipping address differs from your Online auction house shipping
address, we will assume that either address is correct for you (it only takes
about 5 minutes to change your eBay or your PayPal shipping address, and the
customer ALWAYS assumes total responsibility that both his/her eBay and PayPal
shipping addresses are his/her correct shipping addresses). Please note that
if your email address is invalid or requires that we go to a website to seek
permission for it to go through, we assume no responsibility for contacting
you - make sure that your email address is valid and that you have pre-authorized
us to email you information relevant to your purchase in an unfettered manner.
Also helpful in your email is the Title of what you bought from us, and your
check/MO/WU number (or PayPal or credit card data). This should all be on a
SEPARATE paper - not just on your check/MO. We both end up happier if there
are no delays relating to lack of correct information to get your Item to you
as quickly as we can - the sooner we can ship to you the sooner you receive
the Item and the sooner we no longer have to handle and store it. We take
no responsibility for delays, errors and any other foul-ups that occur because
the Online Auction site winner has not clearly, completely and accurately provided
us this relevant information. Many of the items we sell on Online Auction
sites we have only one or a very few of, so it is very important that a sold
item is shipped to the actual winner of the item. Also, we register each copy
of our sold publications (all are copyrighted protected) to its actual buyer
as a token of our special appreciation to our buyers, and to help protect our
copyrights. We reserve the right to refuse to ship to a non-verifiable or unconfirmed
name or address.
........Please Pay with Money Order or Check in $ U.S. - Postal MO, Western
Union (WU) or approved PayPal is Best - and Pay Right Away! Postal MO, WU
and approved PayPal are treated same as cash, and we fill and ship right after
receiving full payment. If you are Canadian, Canadian Postal M.O. made out in
$ U.S. is required. For any check (including cashier's and certified) or other
type of MO, we must allow for at least 10 work days for payment to clear before
we will ship (that's because that while any check or MO can be
forged or counterfeited, these seldom occur to Postal MOs, and when they do
it has been my experience that USPS honors them anyway). Sorry, we do
NOT accept CODs, Purchase Orders, or On-Approvals. We expect your full payment
to be in our hands no later than 10 days after the close of the auction you
won - otherwise you risk bad feedback. We can't ship before payment is complete
and cleared get paid - the sooner you pay for your Online Auction win - the
sooner you will have it in your hands. NOTE: We reserve the right to relist,
sell to another or otherwise dispose of without any liability to us any Item
you won if we have not received complete payment for the Item (including its
S/H) within 10 work days ("work days" exclude Saturdays, Sundays and
official Holidays) of end of auction, or you have failed to provide us complete,
correct, verifiable, clearly legible and non-conflicting shipping and payment
information (your name, shipping address, phone number, email address, and how
and when you paid or intend to pay) within 4 work days of end of auction.
........Shipping and Handling S/H Info: Our standard estimated S/H estimate
details are provided on the Item description page. Our S/H estimates are based
on UPS's actual Ground rates to ship the package to you plus handling charges
(i.e. S/H) (if there is no UPS service to your ship address, then USPS Online
data is used). Note that UPS charges are based on package destination, weight
and physical dimensions. If handling charges are not separately described, they
are usually about $1. However, our estimated S/H for UPS Ground will not apply,
if (1) You wish 1st day or 2nd day shipping (you must pay in full with Postal
MO, WU or approved PayPal); (2) You require special packaging; (3) Your package
is overweight, oversized or oddsized according to the shipper's standard requirements;
(4) Your address is non-Continental USA, Canada or foreign; or (5) UPS does
not deliver to your particular address. All shipping is done FOB, Albuquerque,
NM.
........Comments on Item Pricing: Our Item list pricing while proportional
to what we view that the Item is worth (based on our best knowledge, mostly
based on how identical and similar items are selling for on eBay), is almost
always much less than what one would pay for the Item (or one comparable to
it) in a retail store. I (John J. Williams) am a Professional Property Appraiser
(non-real estate) in New Mexico, and especially when it comes to computer, electronic,
electrical, mechanical, scientific, and industrial manufacturing items, we believe
that we make very realistic estimates of value for the online auction market.
However, now and then, we do make mistakes. If we have substantially over- or
under-valued an Item (or badly described it), please email us as we sincerely
want to be both reasonable and correct (in Subject Line, put "Item Price/Description
Dispute"), and include the specific webpage URL or other source that "proves"
that our price (or description) is very out of line or badly described (you
provide this information at no charge to us). Please do NOT email us
with an unsubstantiated opinion as several attempts have already been made to
use ruses like that to try to get us to lower the price of a valuable item.
Unless you provide specific substantiation, we will probably view the email
as a ruse and ignore it, and may even raise the price as the result of such
an attempt. EXAMPLE: We listed on eBay for $130 a mint condition vintage pen
and mechanical pencil set with gold-plated parts that its former owner told
us was made in the 1940s. A check in our collectibles book did not show this
exact set, but only several pens of similar construction and appearance that
were made around the 1940s and priced $100+ (and without the pencil or case).
An Online Auction bidder repeatedly contacted us and complained that the item
was grossly overpriced because, according to him, it was only a few years old,
common, and worth no more than $20. He refused to substantiate his opinion.
Two listings later, we sold the set for $144 to a professional antique pen collector
and reseller with no complaint about our claimed age for the Item!
........Unless Otherwise and Explicitly Stated in Writing, All Sales are
Final: Unless otherwise stated in writing or explicity required by law or
the contract of the Online auction service, all sales are governed exclusively
by the laws of New Mexico and the policies stated herein, we offer no guarantees
or warrantees for sales done through Online auction sites, and all such sales
are final. However, it is our practice that if we have not accurately represented
an Item (we sell many 100s of Items, some of which are unfamiliar to us and
of which we have litte or no expertise in, and we occasionally make mistakes),
we will refund the Buyer based on our refund policies stated herein.
........Unless Otherwise and Explicitly Stated or Agreed Upon in Writing,
all Sales are Wholesale Sales: Unless otherwise and explicitly stated or
agreed upon in writing prior to sale, all Online auction site sales made after
Nov. 1, 2007, are considered to be wholesale sales and not retail sales. Unless
otherwise and explicitly stated in writing by the Buyer to the contrary no later
than Dec. 1, 2007, all Online auction site sales made on or before Nov. 1, 2007,
are considered to be wholesale sales and not retail sales.
MISCELLANEOUS POLICIES
PAYMENT POLICIES:
Payment by "CASH MEANS": Please pay by US Postal MO, Canadian Postal MO (in $ US), US cash, Western Union (WU; $50 min, pay to: "John J. Williams".), BidPay, WU MO, PayPal (PP; requires prior written approval; pay to: wizguru@consumertronics.net), or item(s) of trade (requires prior written approval) so that we can do our best to ship your order within 1-2 working days of receipt of payment. No CODs.
Payment by "NON-CASH MEANS": ALL other checks and MOs are subject to an order-hold period of up to 2 weeks from the date of our receipt of your payment. See below for our Credit Card Policy. However, we may either refuse your order or hold it for up to 2 WEEKS MORE if we reasonably believe your check/MO to be suspicious in nature. All checks and MOs must be drawn on a US bank (except Canada PMOs), and payable in $US We charge $25 for all returned checks, MO’s and unauthorized used credit cards that are not made 100% good within 30 days of receipt here, else we must regard the payment as fraudulent.
Fraudulent Payments: WARNING: We charge a $1,000 fraud fee for each item ordered using a fraudulent payment, whether the fraudulent order is successfully filled or not. In addition, we charge for all reasonable losses and costs associated with each item sold, all reasonable legal efforts entailed with our enforcing this provision, and all reasonable efforts used to collect these charges. Each fraud charge is due immediately on the commitment of it. Any fraud payment due for more than 30 days will be considered to be overdue and will accrue a daily interest equal to the maximum interest permitted by the fraud doer's State, Province or Country. Albuquerque, NM, shall be the legal jurisdiction for prosecuting all payment fraud cases.
NOTE: We cannot undertake any special effort to verify that your check/MO is good, has cleared your bank, etc.
CREDIT CARD (CC) POLICIES: For CC orders, a clear signature (of the cardholder for CCs) and date are required, and the provided address and phone # must be verifiable to the orderer. We accept VISA and MC orders for most book, manual and software orders, but not for any Special Projects or hardware order. CC orders must be placed by the cardholder and shipped to his address. From date of receipt of a CC order, it takes us 3-5 working days to clear and verify the CC and ship the order. We NEVER permit 1-day or 2-day shipping for CC orders. Be sure to include accurate and verifiable name, address and phone #. If we are unable to verify 100% order accuracy, we must reject it. Please note that, except for US and Canada, it is very difficult for us to verify cardholdership; therefore, if you reside in any country besides the US or Canada, before paying by CC, email us first with complete details. Else, please find some other way to pay us.
WE BUY/TRADE EQUIPMENT/PARTS ($50 min.): Can't spare the bucks to pay for your order? Don't fret - you can still get it if you have an item(s) of trade we are interested in! Let us know what you have to offer. See www.consumertronics.net/items4trade.htm for details.
CONTACT POLICIES:
Because we may receive 100s of letters, phone calls, emails and faxes per week, common sense and simple time-savers (e.g. an SASE, well thought out inquiry, clear and concise description) often make our job to provide you our best response much easier. Do NOT make any unsolicited promotional phone calls or emails to us! Instead, send us your offer by mail or. Include your SASE. Because of 9/11-related concerns, our controversial security products, and tactics of jealous competitors, we have had to tighten our security.
If you approach us as any kind of author, researcher, reporter, producer, investigator, legal entity, competitor, or in any similar capacity, you MUST first, unless otherwise forbidden by law, clearly and accurately identify yourself and all intentions, obtain explicit written permission from us, and fully disclose all intention to:
All contacts made with us must be strictly within the scope of legal purposes only. All illegal contacts are strictly forbidden.
INAPPROPRIATE CONTACT FORBIDDEN: If we reasonably believe we were injured directly or indirectly resulting from any contact made with us that is forbidden, unauthorized, investigative (without prior full and accurate disclosure to us full details in writing of all incidents, past, present and future), fraudulent, deceptive, misleading, entrapping or otherwise inappropriate, or from anything confidential that you have learned from anything we've provided you or anyone else verbally or in writing, you are personally and 100% responsible for immediately indemnifying us for the total amount of all such expenses, costs and losses that we reasonably believe are likely to directly and indirectly result from such inappropriate contact(s), or from such verbal or written information. Furthermore and regardless to the extent that injuries have resulted to us as the direct or indirect result of your inappropriate contact(s), you agree without objection or qualification to pay $1,000 per hour for each hour (part of hour counts as an hour) to each involved officer or employee you cause directly or indirectly to spend time answering, addressing, responding to, defending, investigating, researching and/or taking legal and/or regulatory action, plus all resulting direct and indirect expenses, costs and losses, as the direct or indirect result of all such inappropriate contact(s). Furthermore, for any and all legal or regulatory actions, if any, that occur because of such inappropriate contact(s), you also agree to waive, forego and abandon all defenses, immunities and counteractions that might otherwise apply to you and you also agree to subject yourself to all court, jurisdictional, venue and applicable law assignments described above, all without any objection or qualification. Furthermore, you agree to pay each and every affected officer and employee all billed and/or incurred amounts relevant to this paragraph within 30 days of you being billed or the amount has been incurred, whichever occurs first, or agree without any objection or qualification to legal default and collection plus 1.5% interest per month being added to each unpaid balance.
FACILITY VISITS: Because of the high level of security of some of our work, WE NEVER PERMIT VISITS TO OUR FACILITIES AND WE NEVER PERSONALLY MEET WITH CLIENTS OR CLIENTS. We have no showrooms or provide any client or technical service at a physical address open to the public, and we never have a set a schedule for being anywhere at any particular time. ALL BUSINESS IS DONE STRICTLY BY MAIL, EMAILS, PHONE CALLS, FAXES - AS PER THESE CONTACT POLICIES - NO EXCEPTIONS. ALL ATTEMPTS TO VISIT OUR FACILITIES ARE FORBIDDEN.
EMAILS & FAXES: Because we are out in the field a lot, faxes are permitted only on an exceptional pre-approved basis and we cannot guarantee immediate responses to faxes. For a compelling need, we may make an exception and authorize Faxing of other items; in which cases, please call/write us and describe what you would like to Fax us. NOTE: We charge $100 per page of any unauthorized item faxed or emailed to us, for the use of our Fax. Any ad, promotion or other item not directly related to an order or overseas inquiry that has not been expressly authorized by us prior to Faxing is considered to be an "unauthorized item." Please Fax us as few pages as possible (preferably no cover sheet). Please clearly sign and date all Faxes. By policy, we never purchase any product or service from a Faxed ad! You may send us faxes as image file or text attachments to emails to us (i.e. virtual faxes), but they must be sent only as .tif, .jpg, .gif, .bmp, .txt, .html, or .pdf (with printing allowed) files. NEVER SEND US AN EMAIL ATTACHMENT FOR A .DOC, .EXE, .ZIP or ANY OTHER EXECUTABLE OR COMPRESSED FILE FORMAT - THESE WILL ALWAYS BE IMMEDIATELY DELETED, AND WITHOUT NOTIFICATION TO THE SENDER, AND WE ASSUME NO RESPONSIBILITY FOR THEM . And all attached files from unknown subjects, unexpected, and/or suspicious will also be handled in the same manner.
Generally, since we are often in the field and
cannot respond to mail on a quick basis, we welcome and encourage email contacts
as usually the fastest means of getting a response from us. And you can use
emails to notify us when you sent a SP or payment (and the
type and amount of your payment). However, there are several email restrictions:
(1) Please never send us personal
information, including credit card numbers, via ordinary email.
For your own security, since ordinary email is really not private, use our secure
Online Order Form, regular First Class Mail (preferred), fax or phone call to
inform us of personal information, if any, which is part of your order.
(2) Please never send us spam,
phish, infected, adware, spyware or junk or commercial mail, email or faxes.
Our email is reserved strictly for our clients and potential clients to inquire
about our products and services, place orders, and for technical and client
support of our offers and client orders.
(3) Please never send
us an email attachment in executable or compressed file format, or computer
virus, trojan horse or worm (see above). We never open email attachments
with a executable or compressed file format - we always discard them - and we
are never responsible for them. The sender is fully responsible for anything
he/she sends us which damages our system or files, or in any way compromises
the privacy and confidentiality or retrieves any of our files, passwords, keywords
or key strokes.
LETTERS, and PACKAGES (include all envelopes
over 1 lb): Please clearly
sign and date all writings to us.
General: When
you write to us for any reason other than to place an order or inquire about
one, please observe the following:
For best responses, be sure to include a #10
SASE. We always carefully inspect all received packages. We are not responsible
for the disposition of unauthorized, poorly labeled, tampered with or otherwise suspicious packages we receive (usually, we will attempt to contact sender first).
Please use this procedure:
First,
clear your package with us in writing my email, mail or fax (not by phone) prior
to shipping it to us. Before you ship a package to us, your package must first
be assigned a package # by us, and that # must clearly appear in clearly readable
lettering on the front of your package. We assume no liability for any package
sent to us without the correct package # properly placed on your package.
Clearly
label your package with your verifiable name and return street address, and
actual phone number or email address.
Do
not ship to us anything that is illegal or dangerous to ship, possess or use.
Do
not ship to us any opaque unopened containers.
For packages that we accept, if the sender
does not provide us a reasonable written explanation, within 30 days of us receiving
the package, describing why it was sent or returned to us, we will dispose of
its contents as we see fit at no liability to us, unless other written arrangements
have been made. To reship an undeliverable, refused or return-for-refund
package, we charge the normal S/H plus a MINIMUM 25% fee that must be prepaid
by sender.
Certified, Registered,
Insured & Proof-of-Delivery (CRIP) Mail:
Because of past CRIP abuse, even if inadvertently signed for, CONSUMERTRONICS
takes no responsibility for CRIP mail that does not meet all of these standards
and reserves the right to trash unopened with no harm or liability to itself
(we will waive (4) and (5) requirement if the CRIP arrival is preceded by a
signed and dated fax or non-CRIP postal letter by the sender that notifies us
of his/her upcoming CRIP mail, includes a copy of the CRIP envelope or package
face, and includes all of the information required by (4) and (5)), that:
(1) The CRIP envelope/package must NOT
be a "RESTRICTED DELIVERY" one.
(2) The CRIP envelope/package must be addressed
to: "CONSUMERTRONICS, PO Box 23097, Albuquerque, NM 87192."
No other CRIPs will be accepted by us, except those of a clearly identifiable
government origin.
(3) The CRIP envelope/package must have
a clear, truthful, accurate and verifiable return name and address, which all
must 100% match with that on the return card, if any. Its CRIP number must
also match that on the return card.
(4) Below the return address, the word,
"From: " must be printed, followed by the clear, complete and actual
name and address of the sending person (and also his/her organization, if it
also relates to an organization) which the contents most relates to.
(5) Below the "From: "
line, the word, "Content: " must appear, followed by a clear, 100%
truthful and complete description disclosing ALL of the actual contents ("order",
"Special Projects inquiry", "item of trade", "return",
"legal document", etc.). If a legal document, you must also fully
disclose under "Content" exactly what type of legal document, and
if a case is involved, the specific case number and court. If you include any
attachments, unrelated materials, or supplementary materials, these too must
also all be fully disclosed under "Content".
Document, Hardware,
and Software Retention & Disposition Policies: Like
most businesses, we are inundated with paperwork, hardware and software storage.
This creates serious storage, maintenance and security problems about them.
Understandably, most people today are very concerned about jeopardy to their
privacy and security, and don't want items about them stored for long periods
of time by businesses remote from them. We respect your privacy and security
concerns. Therefore, to best protect our customers, as our policy, we now destroy,
recycle, resell or otherwise dispose of without liabilityl: (1) ALL
PUBLICATIONS ORDERS: After 6 months retention from day of shipment,
(2) ALL COMPLAINTS: After 6 months retention from day of shipment,
(3) ALL OTHER CUSTOMER-CREATED DOCUMENTS: After 6 months retention
from day of our receipt of document. (4) ALL OTHER DOCUMENTS WE CREATED
FOR OR ABOUT A CUSTOMER: (including but not limited to invoices): After
6 months retention from day of its creation. (5) ALL CUSTOMER-RELATED
HARDWARE: (including all hardware sent or sold to us, or that we have
sold to the customer in any form): After a 2 months retention from the day we
created, assembled, last repaired, last modified, last tested or obtained it
for or from a customer, or it was won by a customer in one of our Online auctions
(i.e. from end of auction date) or otherwise contracted for by a customer in
which the customer did not completely pay for it (including all applicable S/H
charges and New Mexico tax (if NM resident)) or he/she provided us an erroneous,
unclear or incomplete shipping address or shipping instructions, or it was returned
to us as being undeliverable and the address on the package was 100% identical
to the address provided by the customer. (5) ALL CUSTOMER-RELATED SOFTWARE:
After a 6 months retention from the day we created, last modified, last tested,
or received it for or from a customer or shipped it to a customer.
WHAT DOES "DESTROY"
MEAN: "Destroy" virtually always refers to thoroughly shredding, burning
up, crushing, recycling or otherwise totally and permanently destroying all
documents, hardware and software relevant to the item and item transaction.
NOTE: We NEVER voluntarily provide a document, hardware or software relevant
to a customer transaction, service or product to any corporate or government
entity without first obtaining the explicit written permission of our customer..
EXCEPTIONS: We
will retain documents, hardware, and software longer than their specified retention
periods if no more than 30 days elapses between communications we received and/or
made between us and the customer or other legitimately interested party (e.g.
customer's estate) about a specific document, hardware or software relevant
to the customer, that a legal or regulatory action was filed before the retention
period elapses that we believe is reasonably likely to require the specific
document, hardware or software, that we believe that the specific document,
hardware or software is legally required by tax or business law known to us,
believed by us to exist or is vital for the existence or operation of Consumertronics,
that we believe that the specific document, hardware or software relates to
a fraud or other crime attempted or committed against us or someone else, that
we otherwise believe we should retain the specific document, hardware or software
to legally protect us, or that the customer or other legitimately interested
party has explicitly in writing asked us to preserve for him/her the specific
document, hardware or software for longer than the specified retention period
(in which case, substantial storage fees shall apply and must be prepaid). If
an exception did apply at one time, once we reasonably believe that it no longer
applies, we may then immediately dispose of the document, hardware or software
without notification or liability. Consumertronics accepts no liability,
refund payment, damage, loss, disadvantage, obligation or requirement for any
notification or explanation for disposing of or retaining of any document, hardware
or software based on these published policies, even if done by mistake or through
negligence. These Retention and Disposition Policies went into full effect
on 12/01/02.
MANUSCRIPT SUBMISSION POLICIES:
Your manuscript must be submitted in printed or typewritten in complete form, with all figures and photos. We will not read your manuscript unless it is also accompanied by a signed and dated cover letter with all of the following statements:
(1) That your manuscript is an original work and has never been published before in part, in whole or in any version.
(2) That you are the sole owner of your manuscript, and that no part of it has been derived from a copyrighted or otherwise proprietary source.
(3) That you have not submitted your manuscript in part or whole to any other publisher or other party, else provide a list of all you have submitted it to.
(4) That you have not made or promised any agreement with any other publisher or other party regarding your manuscript in part or in whole, else provide a copy of all such promises and agreements.
(5) That if you come to a mutual publishing agreement with Consumertronics:
(A) That Consumertronics will be sold by you the copyright to your work, and it will have the sole and exclusive right to publish it for a period of not less than 5 years.
(B) That you will not offer any other manuscript to any other publisher or other party based on your work or containing your work in part or whole.
(C) That you will supply Consumertronics your manuscript on PC disk in ASCII text format, HTML format, or PageMaker 6.xx format. Photos and figures may be supplied directly or in one of the PhotoShop 3.xx - 5.xx formats. You must initial all pages of your manuscript, and each page is numbered in this format: "m/n", where "m" is that page # and "n" is the last page # (eg: "7/55" means page 7 of a 55-page manuscript).
(6) That you have read, understand and fully agree to these and all other relevant policies in the Consumertronics Catalog current at the time of your manuscript submission.
(7) That if you have knowingly made a false statement in your cover letter or elsewhere to Consumertronics, you accept full legal responsibility for all civil and criminal consequences that may result from any and all subsequent legal and regulatory actions, and that you shall fully indemnify Consumertronics for all costs and losses that directly and indirectly arise from any and all such knowingly false statements. And that you fully agree that Albuquerque, NM, has sole personal jurisdiction, subject matter jurisdiction and venue in all legal cases that might arise between us, if any, and that all legal disputes, if any, will be submitted solely and exclusively to binding arbitration in Albuquerque, NM, and solely adjudicated under the laws of New Mexico.
REVIEWS, ARTICLES, STORIES & INTERVIEWS: We welcome all honest reviews, articles, stories and interviews that relate to us. To obtain copies of our products. Interested in doing a story on us? Contact us for details.
DEALERS, SELLERS, RE-SELLERS, BBSs, etc: Consumertronics has NO dealers or re-sellers in any country, and we never post any of our products online! No one but Consumertronics is permitted to deal in any Consumertronics product, or commercially advertise, sell, resell, distribute, dropship, copy, export, or integrate our product with any other product or service. All Consumertronics books, manuals and software are copyrighted, and they are all offered only directly through Consumertronics!
LISTED & HOTLINKED
ADDRESSES: From time to time, we may list or describe -
even provide hotlinks to - the names, phone numbers and/or mail/email addresses
of non-Consumertronics businesses in our websites or other
publications. NO SUCH LISTING/HOTLINK IS TO EVER BE CONSTRUED AS
A RECOMMENDATION FOR YOU TO CONTACT OR DO BUSINESS WITH IT. AS POLICY, NO MATTER
HOW STRONGLY POSITIVELY OR NEGATIVELY WE REGARD ANOTHER BUSINESS, WE NEVER RECOMMEND
FOR OR AGAINST IT. Further, we take no orders for described/listed/hotlinked
entities, and we assume no responsibility for any of their policies, prices,
products, services, or for any other facet of their operation. Further, we will
not discuss any facet of their operation, pass on anything to or from them,
act as an intermediate, accept, respond to or take any responsibility for any
mail, faxes, email, packages, orders, refunds or phone calls for them, provide
any form of customer or technical service on their behalf, carry, ship, store
or route anything to, from or for them, or evaluate, describe or comment on
what they offer, and vice-versa. Any indications to the contrary must be assumed
to be either inadvertent error or jesting on our part. And anything claimed
to be said to the contrary must be ignored, and in no way alters what is stated
in this paragraph.
BEWARE OF FLY-BY-NIGHTS & STING OPERATIONS:
It's sad to say, but there are people who are too ignorant, stupid, crooked
and lazy to develop their own products. Instead, they steal from others. We
have been in business 25+ years. Since then, we have seen dozens of fly-by-night
rip-off operations, "offering" our products and those of others come
and go. The anonymity of the Internet allows these crooks to escape detection
- they won't tell you who they actually are or where they are really operating
from (many are foreign and offshore, with just a P.O. Box in the US used to
steal your money or rip-off your credit card number). You send them your money,
and that's the last you hear from them. Those that do provide an actual ripped-off
product - we've seen some - the product is almost always outdated, hacked-up,
poor quality versions of the real thing (some even have false information in
them designed to get the buyer in trouble). Even some where they have purposely
inserted false information. And once they've ripped you off, they put you on
their "sucker lists" and sell your name and address to a host of swindlers
and scam artists worldwide.
And we've long lost count of the many hapless victims who have contacted us,
claiming that they purchased our product from, `one of our dealers,' and for
us to ship the product, return their money, etc. Be advised that we permit
no one to deal our stuff (see above) - if you want an authentic Consumertronics
product, you must purchase it directly from CONSUMERTRONICS. And
of course, we will NOT stand behind any ripped-off or phony version of our products.
While the First
Amendment protects one's right to read virtually any book or manual he can legally
obtain, no Court we know of recognizes that it extends to stolen or infringed
books and manuals. All of Consumertronics publications are copyrighted
by us. To obtain a REAL Consumertronics product, please place all of
your orders directly with Consumertronics. Please report to us all cases
you become aware of where ignorant, stupid and lazy criminals are stealing or
infringing our products (we offer rewards for those who provide us info that
leads to a legal recovery). And if they tell you that they are related to me,
John J. Williams, they are lying thieves - they will steal your money! Report
them to us immediately. We permit only a few major retail book dealers to sell
our titles for us, such as Amazon.com, Barnes & Noble, Borders
Books. If you find anyone else selling our products, please contact us to
verify whether or not they have our permission to handle our titles.
BEWARE OF FAKE HARDWARE: We are increasingly finding counterfeited copies of our former Off-the-Shelf Hardware - pathetic rip-off attempts to make a quick buck on our inventions. And phony "SPECIAL PROJECTS" or similarly-worded services, with wording and graphics ripped-off from us and others. Most of those that we've seen didn't work at all, or more likely come with a LED and some other nonfunctional "circuitry" used only to deceive. The few that we've seen that approximate the functions of our designs, miss vital design features (some undocumented), timing considerations, parts precisions, and/or special hardware. Before you send anyone money for similar-sounding devices,